Payment

Payment is accepted by credit card online. Please note that orders will not be shipped until payment has been received.

Shipping

Retail orders from our online store are generally shipped within in 2-3 business days. Orders will be shipped via USPS First Class mail unless express shipping is selected. You will receive a tracking number once your order leaves our studio. Occasionally, items may be sold out or backordered. In this case, we will contact you and give you a future ship date or refund.

Refunds & Exchanges

It is important to us that you are completely happy with your purchase! If you are not satisfied with the product, we will be happy to give you a full refund or exchange for any unopened/unused merchandise within 3 days of receiving your order. Custom orders are nonrefundable, but we will do what we can to make it right!

Custom

We take on a select amount of custom orders throughout the year. If interested, please email kim@ramonaandruth.com